Privacy policy

How Ace of Maids handles your details when you use this app. Last updated 23 September 2026.

Who we are

Ace of Maids is a cleaning company in Dubai, United Arab Emirates (P.O. Box 416575, Dubai). This app is how customers book our cleaning professionals and how our office and team run the schedule. In this policy, “we” means Ace of Maids.

What we collect, and why

We only collect what a cleaning booking needs.

• Your phone number. It is how you sign in: we send a one-time code to it and never store a password. The code is stored only in scrambled form and works for 10 minutes; the record that a code was sent to your number is deleted a day later. Your cleaner, your driver and the office use your number to reach you about a visit.
• Your name, and your email if you give it. Your name is for the office, your cleaner and your driver. Your email gets an update each time a booking changes (confirmed, on the way, started, finished, moved or cancelled), carries your sign-in code if it can’t be sent to your phone, and is passed to Stripe for the payment page. We use it for nothing else.
• Your address and access notes. The community, villa or building, and anything you tell us about parking, pets, gate codes or where the key is, so your cleaner and driver can find you and get in. Access notes are shown to your cleaner, your driver and the office; notes you leave for the cleaner on a booking are shown to her and to the office.
• Your bookings. Dates, times, hours, which cleaner came, what was charged, whether it was paid and, if a visit was cancelled, the reason given. We keep this history so your regular cleaner comes back, so credits and referrals work, and because tax law requires us to keep records of sales.
• Payments. Card payments are taken on a page hosted by Stripe. Your card number never reaches this app or our office. When you pay by card for a standing booking, Stripe saves the card and gives us two references, one for you as its customer and one for the card, so each later visit can be charged the day before. A card used for a one-off clean is not saved. You can remove a saved card on My account at any time, or ask the office to.
• Quote requests. When you ask for a price for deep cleaning or a move-in or move-out clean, signed in or not, we keep your name, number, community, home size and what you tell us, and alert the office by notification and email so someone can reply on WhatsApp.
• Reviews and referrals. A review you leave (the stars and any comment) is linked to your booking and read by the office. It is not shown to other customers. Your referral code is a short random code with no personal details in it. When a friend enters your code, the app shows them your name so they know whose code it is, and the office can see who referred whom.
• Notifications. If you switch on notifications, your phone or browser gives us a delivery address for them, which we link to your account so your updates reach you. In the Ace of Maids app for iPhone and Android that address is a token from Apple or from Google’s Firebase, which on Android also creates an installation ID to deliver them. Turning notifications off, signing out on that phone or browser, or deleting your account removes it.
• Bookings made for you by the office. If you book by WhatsApp or phone, the office enters the booking in the same schedule and creates your account with your name, number and, if you give it, your email, so the visit, your history and your updates work exactly as they do for a booking made in the app.

We do not use advertising, analytics or tracking of any kind. The app only sets the cookies it needs to work: one keeps you signed in, others protect the sign-in itself against forged requests and remember which page to go back to, and short-lived ones exist only while a team member signs in with Google. When notifications are on, one more remembers which delivery address is this browser’s or phone’s, so signing out can remove it. If you add the app to your Home Screen, one more remembers that, so the pages show the app’s layout. A few settings are kept on your device too, such as a referral code you arrived with, or that you closed the “install the app” card. Our hosting providers keep ordinary server logs (the time of a request, your IP address, your browser) for security and to keep the service running; the app itself does not store IP addresses.

If you are on our team

Office staff sign in with a Google account we have invited. Google tells us your name, email address and profile picture and nothing else; we never see your Google password and do not read anything else in your Google account. Cleaners and drivers sign in the same way on the website, or with the phone number the office has for them and a one-time code, which is the only way in the iPhone and Android apps because Google does not allow its sign-in inside apps.

Cleaners’ names and the profile details the office adds (a photo, a short introduction, languages and years of experience) are shown to anyone booking a clean, so customers can choose who comes. Cleaners’ phone numbers are on the drivers’ run sheets and with the office. Working hours, leave and the jobs on your list are kept to run the schedule and for payroll.

Customers from before the app

If you were a customer before this app existed, what our previous scheduling system held about you was carried over, so that your standing arrangement, your regular cleaner and your history are the same as before: your name, phone number and email; the addresses we cleaned, with their access notes (such as bedrooms, pets and gate codes); the office’s notes about you, including which cleaners you prefer; how you first heard of us; the balance on your account; and the record of your visits and payments, with the notes kept on them. Nothing about how it is used has changed.

Who handles your data for us

We use a small number of service providers, each only for the job named here, and we do not sell or rent your details to anyone.

• Stripe processes card payments and keeps saved cards.
• Vercel hosts the app and Neon hosts its database. Both run for us in Singapore.
• Google provides sign-in for our office and team.
• Messaging providers send your sign-in codes (WhatsApp Business or an SMS service) and your booking emails (an email service). Booking reminders are notifications only.
• Apple and Google deliver notifications to the Ace of Maids app: Apple’s push service to iPhones, Google’s Firebase Cloud Messaging to Android phones. They can read what a notification says, so we keep it short: a time, a cleaner’s name, a booking reference, and for the office a customer’s name and area, never a phone number. Notifications to a web browser are encrypted so its push service cannot read them.

Each provider keeps its own records of what passes through it (Stripe keeps the payments, for example) under its own terms. Inside Ace of Maids, your cleaner and your driver see what they need for a visit: your name, number, address and access notes, and the time. The office sees your bookings, payments, reviews and quote requests, and keeps its own notes about you and your visits. Office alerts about quote requests, declined cards and similar go to the office team by notification and email.

How long we keep it

Your account and its details stay until you delete it or ask us to. Booking and payment records are kept for seven years after the end of the tax year they belong to, the period UAE tax law sets. We also keep an internal record of changes made in the app (what was changed, when and by whom) for security and to settle disputes, for the same period. Sign-in code records are deleted a day after the code was sent, and the record of which notifications went out after two weeks.

When you delete your account, your name, number, email, addresses and access notes, saved card, referral code and unused credit, your notes and the office’s notes, cancellation reasons, the text of your reviews, your quote requests and your notification registrations are removed straight away, and your details are taken out of our internal record of changes. The record of past visits and payments stays without them, for as long as the law says we must keep it, and only for that purpose.

Your choices

• See and correct your name and email on the My account page, or ask the office to correct anything else.
• Ask us for a copy of what we hold about you.
• Delete your account yourself, from the bottom of My account, or ask us to do it. What deleting does.
• Remove a saved card on My account, pause or end a standing booking, or switch off notifications, at any time.

This policy is written under the UAE Personal Data Protection Law. If you think we have got something wrong, tell us and we will put it right.

Children

The app is for adults booking cleaning for their home or business. We do not knowingly collect details from anyone under 18.

Changes to this policy

If we change how we handle your data we will update this page and the date at the top. Big changes we will tell you about directly.

Contact us

Ace of Maids, P.O. Box 416575, Dubai, United Arab Emirates.

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